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Participant
Jan 25, 2023 12:34 AM UTC
Answered

Re: Reference code 213 while opening Creative Cloud applications

Hello 

I manage PCs rooms in Unversity.

I exprienced several PCs have the same symptom.But not all PCs have the symptm. We uses them under Windows domain environment.

While 1st OS id logins the OS as a domain user, then the 213 error occurs. After signing out OS,2nd sign in OS , there was no error. This symptom can be repliecated at the specific PCs.

From the upper situation, the symprom doesnot  seems to depend on  Adobe CC application revesion. So I uninstalled all Acrobat CC aplication . And more used cleaner tool for compleating delete. For a 1 month, there have no error, but the same symprom started to occur again.

So I removed the following data.I but still the same symptom occur. How can I resolve the problem?

I scaned file system using sfc /scannow. but  still the same symptom.

 

https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html#delappusermac

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    Kevin Stohlmeyer
    Kevin StohlmeyerCorrect answer
    Community Expert
    Jan 27, 2023 1:26 PM UTC

    You can file a support ticket through your Admin console for 1:1 support from Adobe directly. They can look at your specific setup to see what is causing the error.

    4 replies

    Kevin Stohlmeyer
    Community Expert
    Community Expert
    Jan 25, 2023 10:00 PM UTC
    Participant
    Jan 27, 2023 5:39 AM UTC

    Thank you Kevin. I tried the documentation. But still the same symptom occured.

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    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity ExpertCorrect answer
    Community Expert
    Jan 27, 2023 1:26 PM UTC

    You can file a support ticket through your Admin console for 1:1 support from Adobe directly. They can look at your specific setup to see what is causing the error.

    Translate