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J
JRoi
Participant
July 19, 2020
Question

Re: Subscription expired but its not

  • July 19, 2020
  • 1 reply
  • 188 views

Hello,

I have the same issue. Bought a 12 month subscription for students in March this year for Creative Cloud and it shows "trial" or "buy" now for quite some time. Can't reach anybody from ADOBE.

Can you please help and check my account as well?

Thanks a lot!

    This topic has been closed for replies.

    1 reply

    Bani Verma
    Bani Verma
    Legend
    July 22, 2020

    Hi there, 

     

    I have reviewed your Adobe ID and found that you have purchased a shared device license of Creative Cloud all apps. 

    If you are the Creative Cloud Admin then try creating a blank SDL package and install that first, after this install the package for all apps. 

    Or, you may contact the support teams directly by opening a case or starting a chat through Admin console support tab: https://helpx.adobe.com/contact/enterprise-support.cc.html

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