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BRIAN32520256kjyq
Participant
May 22, 2025
Question

Re: Unable to access Adobe Admin console: Getting error

  • May 22, 2025
  • 1 reply
  • 207 views

I also am having the problem "We're sorry. You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator." We purchased 2 licenses of Acrobat Pro for teams thru SHI.com and cannot access those licenses. There are no other Account Adminstrators that I know of for our account except myself. Different browser, clearing cache, etc. does not resolve the issue. My account needs to be elevated. Please advise. 

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 22, 2025

    the plan owner has primary access and can assign admins.

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    May 22, 2025

    Hi @BRIAN32520256kjyq,

     

    Thank you for reaching out.

    Based on your query, it appears you can't access the Adobe Admin Console. Could you please confirm if this is the issue you need assistance with?

    Upon checking, I don’t see any active license associated with the Adobe ID you used to post this query. To assist you further, could you kindly share the Adobe ID linked to your active subscription with me via personal message?

    You can refer to this guide for instructions on how to send a personal message in the community:
    How to send a personal message

    Looking forward to your response.

    Regards,
    ^AN

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