Question

Re: Unable to access Adobe Admin console: 'You Don’t Seem to Have Access' Error

Forum|Forum|5 months ago
December 9, 2025
2 replies
219 views

Good day we are unable to access our adobe admin console can you assist. We have the Customer and VIP number available

Community Manager

Hi @Edwin_Lee1344,

As checked, you have an active K12 education subscription, which is why you are unable to send us a message. Please sign in using a different email address and share the VIP number with me so I can review the details and assist you further.

Additionally, please confirm whether, when logging into the Admin Console, have you tried selecting the Personal Profile instead of the Business Profile. This will help us identify the issue more accurately.

Regards,
^AN

A

Anshul_Nautiyal

Community Manager

Hi @Edwin_Lee1344

Thanks for reaching out, and sorry to hear about your experience. Could you please confirm whether you have tried all the steps provided in the accepted answer on that post?

Regards,

^AN

E

Edwin_Lee1344Author

we tried all of these steps. Is there a support email or number we can call so we can access the admin page?

A

Anshul_Nautiyal

Community Manager

Hi @Edwin_Lee1344,

Could you please share the VIP number associated with this contract with me via a personal message so that I can review it and assist you further? You can refer to this post for instructions on how to send a personal message: https://adobe.ly/44euohg

Regards,

^AN

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