Re: Unable to contact Adobe support

Hi. Thanks. I have resolved part of my own problem. The first time that I de-installed Creative Cloud, after it installed itself without that being my desire, while I was trying to install Photoshop, the application did not uninstall properly. It left itself so deeply embedded that I was getting an error message everytime I start my laptop or woke it up. I do not have administrative permissions. I re-installed and de-installed again this morning. It cleanly uninstalled this morning.

The only issue I have left is: In 2018, my manager of my then company got me a stand-alone installer for Photoshop. It did not contain Creative Cloud. I have worked for 4 companies that have high-security since 2011 here in Germany. They always have their own cloud solution, and because of the laws in the USA regulating the cloud solutions of US corporations, they never use clouds from US corporations - even those with US parent companies. We are always assigned only one laptop, so we never use multiple devices. Therefore, there are no advantages for us with the Creative Cloud; only disadvantages. 

Sadly, Adobe has failed to respond to the outcry from their customers regarding having the Creative Cloud forced on them. Please do not claim that Photoshop and Creative Cloud are the same. They have never been. Up until relatively recently, one was able to easily obtain an installation for Photoshop alone, and InDesign and Illustrator, too. I have used those three starting in 2010. They were completely separate applications. 

So, what I need now is what many customers need: A stand-alone installation of Photoshop. One that does not force-install the Creative Cloud. Else, I plan on speaking with my team about alternatives, and there are enough alternatives out there. I would encourage anyone else, who is dissatisfied with the malware "Creative Cloud" to do the same, since it does not seem that Adobe plans on taking its customers' needs and desires into account.

Creative Cloud is malware. It remains embedded in my registery. Were this my personal computer, I would dig through the registry and delete every single instance. I do not use Adobe products at home, because of the high-handed approach that embeds itself deeply into my system, and starts "features" that I do not want. I have an insane theory that I built my computer, paying for all of the parts myself, and pay for my Windows license, as well as the Adobe license. I should have control and say over my computer. I should have the right to turn-off "features" that I do not want. I do not collaborate at home, need your cloud solution, need an internet connection - prefer to not have an internet connection when I am working, etc. Again, the CC offers me nothing but disadvantages. Internet connections open you up to hackers. Being offline with an external drive that is never attached when online is a better approach.

I realize that you are probably not able to provide me with the stand-alone installation that I require. I appreciate your reply, as well as your time and efforts.