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timo66369185
Participant
December 1, 2017
Answered

Re: Unable to reach Adobe servers

having same exact issue with multiple machines in our environment.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    alisterblack
    alisterblackCorrect answer
    Inspiring
    December 22, 2017

    Hi,

    To investigate further we would need to look at the log files. Please use the log collector tool Log Collector Tool

    You can reach out to support with the logs.

    To contact support please use one of the following options.

    Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

    Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

    Alternatively please go to  https://helpx.adobe.com/contact.html

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    7 replies

    alisterblack
    alisterblackCorrect answer
    Inspiring
    December 22, 2017

    Hi,

    To investigate further we would need to look at the log files. Please use the log collector tool Log Collector Tool

    You can reach out to support with the logs.

    To contact support please use one of the following options.

    Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

    Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

    Alternatively please go to  https://helpx.adobe.com/contact.html

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    Bani Verma
    Bani Verma
    Legend
    December 14, 2017

    Moving to Deployment for Creative Cloud for Team, Enterprise, & CS​

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    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    December 1, 2017

    Branching to a new discussion.

    Timo66369185 what is the exact error that the computers are displaying?  What type of a Creative Cloud membership does your organization have?

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    timo66369185Author
    Participant
    December 15, 2017

    certain users are not able to reach the adobe servers across all products. This has happened before and we found the root of the problem was a registry key "winHttpsetting".  However, that does not seem to be the problem this time around.  Have tried all things I have found online, through the adobe site I am able to use your links to test the connection and everything works fine.

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    alisterblack
    alisterblack
    Inspiring
    December 15, 2017

    Check that your firewall is not blocking endpoints at Adobe - Adobe Creative Cloud Network Endpoints

    If this effects only some users check that their hosts file is not blocking access to Adobe servers Limited access error in Creative Cloud for desktop app

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