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Cristian5CF5
Participant
Mar 3, 2025 3:39 PM UTC
Answered

Re: We can’t verify your subscription status. We can’t reach the Adobe servers. This may be because

I have the same error than giri_5987 and this link don't work for me.

any other option?

 

Thanks 

    Anshul_NautiyalCorrect answer
    Legend
    Mar 4, 2025 2:01 PM UTC

    Hi @Cristian5CF5,

    Thank you for reaching out. I see that you have an active Teams license associated with the Adobe ID used to post this query. I recommend trying the following steps with 1-2 affected users to check if it resolves the issue:

    1. Reset Licensing Information: Follow the steps in this guide to resolve licensing issues related to Keychain (macOS) or Credential Manager (Windows):
      Resolve Licensing Issues – Keychain & Credential Manager

    2. Check for Expired License Errors: If the issue persists, refer to this document to resolve "Trial" or "License Expired" errors:
      Resolve Trial and License Expired Errors

    3. Reassign Licenses: If users still encounter issues, try unassigning and reassigning their licenses from the Adobe Admin Console, then have them sign out and sign back in.

    Additionally, I see that you have already raised a support case with our team. Please let us know if the issue continues after trying these steps.

    Regards,
    ^AN

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    4 replies

    Anshul_NautiyalCorrect answer
    Legend
    Mar 4, 2025 2:01 PM UTC

    Hi @Cristian5CF5,

    Thank you for reaching out. I see that you have an active Teams license associated with the Adobe ID used to post this query. I recommend trying the following steps with 1-2 affected users to check if it resolves the issue:

    1. Reset Licensing Information: Follow the steps in this guide to resolve licensing issues related to Keychain (macOS) or Credential Manager (Windows):
      Resolve Licensing Issues – Keychain & Credential Manager

    2. Check for Expired License Errors: If the issue persists, refer to this document to resolve "Trial" or "License Expired" errors:
      Resolve Trial and License Expired Errors

    3. Reassign Licenses: If users still encounter issues, try unassigning and reassigning their licenses from the Adobe Admin Console, then have them sign out and sign back in.

    Additionally, I see that you have already raised a support case with our team. Please let us know if the issue continues after trying these steps.

    Regards,
    ^AN

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Mar 3, 2025 3:50 PM UTC

      @Cristian5CF5 

       

      what subscription type (education, teams etc) do you have?

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      Cristian5CF5Author
      Participant
      Mar 4, 2025 8:14 AM UTC

      Teams, 
      is happening to us with the users (about 8 out of 28) who have the Creative Cloud license for all the pro applications.
      And they can access illustrator but not photoshop for example

       

       

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Mar 4, 2025 1:09 PM UTC

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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