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Participant
May 19, 2023
Answered

Re: What happens when you cancel your 'Creative Cloud subscription'?

  • May 19, 2023
  • 2 replies
  • 863 views

I've cancelled my subscription to open a new one and all my files I wanted to move over have been deleted?

    This topic has been closed for replies.
    Correct answer ProDesignTools

    How long ago did you cancel? Generally, they should still be available for 30 days.

     

    "What happens to my existing files if I cancel?
    You can continue to access your Creative Cloud files on your computer and the Creative Cloud website, subject to a 2-GB cloud storage limit. If you’re over the 2-GB cloud storage limit when you cancel, you have 30 days to move files out of cloud storage."

     

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    2 replies

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity ExpertCorrect answer
    Community Expert
    May 19, 2023

    How long ago did you cancel? Generally, they should still be available for 30 days.

     

    "What happens to my existing files if I cancel?
    You can continue to access your Creative Cloud files on your computer and the Creative Cloud website, subject to a 2-GB cloud storage limit. If you’re over the 2-GB cloud storage limit when you cancel, you have 30 days to move files out of cloud storage."

     

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    kglad
    Community Expert
    Community Expert
    May 19, 2023