Re: Why does Adobe make it impossible to contact support?

I have been having the same problems trying to get an agent to talk to me. I can't believe this customer service, being a UX designer using Adobe tools this pretty ironic. My team have lost access to our CC libraries which I discussed on the chat line to an agent. Then we were promised a call from one of their team between 24-48 hours...it never happened!!!
I first made contact nearly a week ago, and just sitting here twiddling my thumbs waiting for someone to get back to me this is ridiculous. This has disrupted our team which I did emphasise to the chat agent. Could Adobe please explain why this is happening and will I receive a call???