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sirochsner
Participant
August 23, 2016
Question

Reactivating deactivated devices

  • August 23, 2016
  • 6 replies
  • 1913 views

I deactivated 20 devices for reimaging. (All have CC - All Apps licenses)

These show up in the deactivated list under "Manage Teams."

I built the package, following the directions, and deployed to the computers; however, upon launch, I receive a warning that there is no license for the device. I assume that is because the name of the computer is associated with the deactivated devices (...even though they were wiped??).

My question is: What is the easiest way to get them off the deactivated list and working again? Right now, I have to go to EACH computer, download the CCP and create/deploy a license file. That would be fine if Adobe's online manager didn't hang for 5-10 minutes at some point during the process. I am getting quite frustrated.

Easier way? Please?

    This topic has been closed for replies.

    6 replies

    alisterblack
    alisterblack
    Inspiring
    August 25, 2016

    Are you using Device Licensing?

    "Right now, I have to go to EACH computer, download the CCP and create/deploy a license file."

    I'm not sure why you are doing this. Why not create the license file once and then use the same license file on each machine?

    S
    sirochsnerAuthor
    Participant
    August 25, 2016

    That's a great question. Thats how it should work. When I tried that, it hung every time (of the three subsequent computers). When I resorted to creating the license file on each computer, it worked. This is what is frustrating me. so, as a follow up, the first ten worked with my system, and then that process stopped working. Very frustrated in the inconsistent process.

    Imaging via Jamf--

    At this point, I am reimaging remaining computers (like we originally did), and hoping for a better result.

    I was most likely just unlucky with the first image, and then the first three attempts at reactivating...

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