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TATC367
Participant
December 11, 2015
Question

Reader DC Installation Wants to Install Per-User Rather Than Per-Machine

  • December 11, 2015
  • 2 replies
  • 362 views

I have a situation where I am trying to deploy Reader DC across our enterprise using Microsoft Configuration Manager 2012.  Per our contract with Adobe we are contractually bond to deploy the latest version on all of our Desktops.  The installation, when run on certain systems, wants to install Reader as per-user rather than per-machine.  I have run the installation with verbose logging and can see in the installer log where the issue occurs.  At this point I have tried all I can to resolve the issue and find the source of the problem.

The issue does not occur on all systems, only specific ones.  SCCM 2012 uses the local SYSTEM account to install the application when it is deployed to an endpoint.  This account has full access to the system and should be able to complete the installation as a per-machine installation without issue.  Below is the information from the installer log when the installation runs per-user.  I have tried setting the MSIINSTALLPERUSER="" and ALLUSERS=2 properties at the command line to try to override the setting in the installer.  The results are the same - ALLUSERS property gets deleted.

MSI (s) (D0:D0) [15:30:04:261]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-user.

MSI (s) (D0:D0) [15:30:04:261]: PROPERTY CHANGE: Deleting ALLUSERS property. Its current value is '1'.

Message was edited by: Troy Smeltzer

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2 replies

Legend
December 11, 2015

Have you investigated whether there indeed is/was a copy of Reader DC installed outside your change control?

TATC367
TATC367Author
Participant
December 11, 2015

If I am understanding your response correctly, there was no other installation of Reader DC on the system having the issue.  There was an older version of Reader installed, Reader X.