Really Disappointed with Adobe Customer Service

Question

Hi There,So far I have been waiting 6 days for a solution to this issue which I don't think should be so difficult to fix. I am the Adobe Team Secondary Administrator to one of our client Adobe Teams site and I added a user last week and added an Adobe DC license to this user.1st problem: User didn't get the automatic email with the login link once I added them.2nd problem: When I logged in as the user Adobe DC shows a not in plan (Learn More).I have talked to numerous support people and keep getting the runaround.  Here is my Case ADB8249753V1S4.Can someone from an higher level of Adobe Support look into this as I don't think it should be so difficult to figure out.Thanks.  Clayton

Vikrant R · Answer

Hi,Our support teams are already on this and are working to get this resolved.Nevertheless, can you ask your end user to do the following:Go to www.adobe.com and Sign In using the same email address that you used to add them to the team. If they don't remember the password, reset it using the forgot password link. In case, the user does not have an Adobe ID, they'll need to create one using the same email address.If the user is already signed-in to Acrobat, ask them to sign out and sign back in. (Acrobat > Help > Sign in/out)The user should ideally have received the email. To troubleshoot the email delivery, you could take a look at Didn't receive expected email from Adobe.

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