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Martin Glenn
Participant
June 5, 2018
Answered

Received Error Code 2, Updating Acrobat

  • June 5, 2018
  • 2 replies
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Correct answer Steve Cordero

It's a manifest issue:

Log Excerpt

Line: 15: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | The 7z extractor file does not exist at pathC:\\7z.exe. Could not extract the manifest file. TEXT:  VAL: 0

The 7z extractor EXE doesn't exist!  This is the main issue. 

Line: 16: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Could not get the path for the manifest file after extraction TEXT:  VAL: 0

Since no extraction took place there is no path for the manifest file.

Line: 17: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error. Error code: 3 TEXT:  VAL: 0

Line: 17: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error. Error code: 3 TEXT:  VAL: 0

Line: 17: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error. Error code: 3 TEXT:  VAL: 0

Error code three means:

3Could not access specified path

Use the Adobe Update Server Setup Tool (AUSST) 

Line: 18: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error while initializing manifest for file at path arm-manifests/mac/ARMDC/ARMDCHelperManifest.arm. Skipping this product TEXT:  VAL: 0

Since no extraction took place there is no path for the manifest file.

Line: 18: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error while initializing manifest for file at path arm-manifests/mac/ARMDC/ARMDCHelperManifest.arm. Skipping this product TEXT:  VAL: 0

Since no extraction took place there is no path for the manifest file.

Line: 19: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error. Error code: 13 TEXT:  VAL: 0

Line: 19: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error. Error code: 13 TEXT:  VAL: 0

Line: 19: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error. Error code: 13 TEXT:  VAL: 0

Error code three means:

3Could not access specified path

Use the Adobe Update Server Setup Tool (AUSST)

I would check your anti-virus or security software as they usually don't like it when EXE files get put in paths like "C:\\7z.exe" even if the process is being run at a System account level.

2 replies

Steve CorderoCorrect answer
Adobe Employee
June 19, 2018

It's a manifest issue:

Log Excerpt

Line: 15: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | The 7z extractor file does not exist at pathC:\\7z.exe. Could not extract the manifest file. TEXT:  VAL: 0

The 7z extractor EXE doesn't exist!  This is the main issue. 

Line: 16: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Could not get the path for the manifest file after extraction TEXT:  VAL: 0

Since no extraction took place there is no path for the manifest file.

Line: 17: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error. Error code: 3 TEXT:  VAL: 0

Line: 17: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error. Error code: 3 TEXT:  VAL: 0

Line: 17: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error. Error code: 3 TEXT:  VAL: 0

Error code three means:

3Could not access specified path

Use the Adobe Update Server Setup Tool (AUSST) 

Line: 18: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error while initializing manifest for file at path arm-manifests/mac/ARMDC/ARMDCHelperManifest.arm. Skipping this product TEXT:  VAL: 0

Since no extraction took place there is no path for the manifest file.

Line: 18: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error while initializing manifest for file at path arm-manifests/mac/ARMDC/ARMDCHelperManifest.arm. Skipping this product TEXT:  VAL: 0

Since no extraction took place there is no path for the manifest file.

Line: 19: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error. Error code: 13 TEXT:  VAL: 0

Line: 19: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error. Error code: 13 TEXT:  VAL: 0

Line: 19: 06/04/18 13:31:55:458 | [ERROR] |  | Acrobat | Utilities | AUSST |  |  | 12492 | Encountered an error. Error code: 13 TEXT:  VAL: 0

Error code three means:

3Could not access specified path

Use the Adobe Update Server Setup Tool (AUSST)

I would check your anti-virus or security software as they usually don't like it when EXE files get put in paths like "C:\\7z.exe" even if the process is being run at a System account level.

Jeffrey_A_Wright
Legend
June 19, 2018

Moving this discussion to the Enterprise Deployment (Acrobat and Reader) forum.