Received the email for survey and compensation but looks like it might be phishing. can you advise

Hi ​@jagatheeshwaran.b_5242 ,

Good instinct to verify before clicking — that's always the right move.

After checking this thoroughly, this email is legitimate. Here's the breakdown:

On the sender address (mail@mail.adobe.com): The double "mail" does look unusual, but mail.adobe.com is Adobe's official marketing and outreach email subdomain. This is a confirmed, real Adobe sender address used for account communications, research invites, and outreach — not a spoofed domain.

On Outset.ai: This is a legitimate, well-established AI-moderated research platform backed by Y Combinator and used by enterprises including Microsoft, Google, Uber, and Nestle. Adobe using Outset to conduct user research studies is completely consistent with how large companies run UX research at scale today.

On Adobe User Research itself: Adobe has an official User Research Participant program at adobe.com/userresearch where they regularly invite users to participate in paid studies — surveys, usability tests, one-on-one sessions — and compensate participants for their time. This is exactly what this email describes.

On the study structure: The flow described — 5-minute screener → consent form → AI-moderated interview → compensation — is the standard Outset research workflow. The ₹7,080 INR reward for approximately 1 hour is a reasonable incentive for this type of study.

You're safe to participate if you'd like to. That said, a few things to keep in mind as standard practice:

• The screener link (outset.ai/interview/...) will take you directly to Outset's platform — that is expected and correct
• Adobe will not ask for your bank details, passwords, or payment information at any stage
• You will be asked for your name and email at the end to confirm participation — that is also standard for research compensation
• The deadline of July 5th and the seat-limited nature of research studies is normal — not a pressure tactic

If you ever want to double-check a future Adobe email independently, Adobe's official User Research contact is rstrateg@adobe.com and their program page is at adobe.com/userresearch.

Hope that clears it up!

-AV

Hi ​@jagatheeshwaran.b_5242,

Thank you for reaching out, and we appreciate you pausing to verify before clicking anything in the email. That's always the right instinct when something looks unexpected.

To restate what you're asking: you received an email today from "Adobe User Research" inviting you to participate in a paid AI-moderated research study, with a compensation of 7,500 INR and a deadline of July 5th, and you'd like to confirm whether this is a genuine Adobe request before engaging with it.

A few things may help you assess this safely:

• Adobe does run a legitimate User Research Participant program, which invites Adobe customers to take part in paid studies and surveys. You can read about it directly on our official page here: https://www.adobe.com/userresearch.html. Compensation, AI-moderated interviews, and screener forms are consistent with how this program operates.
• However, we cannot confirm from this thread alone whether this specific email is part of an active campaign or a spoofed message. Email sender addresses can be imitated, so we'd recommend not clicking the link in the email until you've verified it through a trusted channel.
• If you'd like Adobe to verify the email for you, please forward it as an attachment to phishing@adobe.com. Our security team will confirm whether it originated from Adobe and will let you know if any further action is needed. More information on reporting suspicious emails is available here: https://helpx.adobe.com/security/alertus.html

Please let us know if you have any further questions.

Thanks,

^BS

probably.