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mariana__0772
December 15, 2025
Answered

Recover cloud files from deleted account

  • December 15, 2025
  • 1 reply
  • 134 views

Is it possible to recover all Lightroom cloud files and presets from a business account that was recently deleted? I previously worked at an ad agency and had a large number of assets and personal work photos stored under a business account linked to my company email. Last Friday the company removed that email, and my Adobe account was converted into a personal account with no files.

 

I contacted the account administrator, who informed me that recovery is not possible because the email was deactivated from their Adobe system. I urgently need assistance — specifically, I must recover the color presets and gallery files associated with the business account.

 

Is there any way to restore these files or whether the account can be reactivated (even temporarily) to enable a migration/export?

Correct answer Anshul_Nautiyal

Hi @mariana__0772,

Thanks for reaching out. Based on your query, it appears that you previously worked at an ad agency and had a large number of assets and personal Lightroom files stored under a business account linked to your company email. Since that email has now been removed, you are unable to access the content stored under your former business profile. Please confirm if this is the issue you need assistance with.

In this situation, you will need to contact the system administrator at your previous company and ask whether they were using Adobe Storage for Business. If they were, the admin may be able to recover your folders from the Inactive Users section. They can refer to the following document for guidance:
https://adobe.ly/4aSM5Xv

If the folders are not available there, or if the organization was not using Adobe Storage for Business, please request that your former admin temporarily assign a license to your old business email so you can sign in and transfer your assets. You can follow the steps in the guide below to migrate your content:
https://adobe.ly/4rZtejO

Hope this helps. Let us know if you need further assistance.

 

Regards,
^AN

1 reply

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
December 15, 2025

Hi @mariana__0772,

Thanks for reaching out. Based on your query, it appears that you previously worked at an ad agency and had a large number of assets and personal Lightroom files stored under a business account linked to your company email. Since that email has now been removed, you are unable to access the content stored under your former business profile. Please confirm if this is the issue you need assistance with.

In this situation, you will need to contact the system administrator at your previous company and ask whether they were using Adobe Storage for Business. If they were, the admin may be able to recover your folders from the Inactive Users section. They can refer to the following document for guidance:
https://adobe.ly/4aSM5Xv

If the folders are not available there, or if the organization was not using Adobe Storage for Business, please request that your former admin temporarily assign a license to your old business email so you can sign in and transfer your assets. You can follow the steps in the guide below to migrate your content:
https://adobe.ly/4rZtejO

Hope this helps. Let us know if you need further assistance.

 

Regards,
^AN

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