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Participant
February 5, 2024
Question

recover deleted account

  • February 5, 2024
  • 1 reply
  • 138 views

Hello,

I've been working for 3 months on my old schools adobe account thinking that I was on my new schools adobe account, Yesterday while trying to work on Illustrator I wasn't able to access my files (it was saying that the files couldn't be found and that I needed to contact the owner of the account the file was on to open it). Im guessing my old account got shut down. PLS help I have no access to my cloud and might have lost all of my work.

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1 reply

jane-e
Community Expert
Community Expert
February 5, 2024

@Élodie352516418iwh 

 

Contact the IT department at your school to see if they can assist.

 

Jane