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nstarkey
Participant
April 8, 2022
Question

Recover Lightroom Photos and/or Presets

  • April 8, 2022
  • 1 reply
  • 411 views

My account is through my company on a teams plan. I changed my last name and got a new email address. Instead of changing the email to my account, they deactivated my old one and created a new one for me. But I lost all my lightroom images and presets... can these be recovered? It just happened today. I don't mind paying for a month subscription if that means I can recover everything for export and import it to my new account after. 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 8, 2022

there's no way to automate the process but yes, you could restart your previous adobe id account and the assets should still be there (as long as it's been less than 2 months since cancellation of that account).  you would then need to manually download the assets (to your computer) and then add them to your new account's assets.

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    nstarkeyAuthor
    Participant
    April 11, 2022

    I did this and unfortunately all of my photos and presets are still gone. It's only been 4 days so I know it's not because of time sadly.

    N
    nstarkeyAuthor
    Participant
    April 11, 2022

    I find this strange because I had all my photos backed up to the cloud, but my cloud is empty. I'm hoping someone from Adobe can chime in before I cancel my subscription

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