Recuperar ingreso a cuenta

Forum|Forum|7 months ago
July 14, 2025
1 reply
166 views

Estimados,

Tenemos una cuenta que esta asociada a las compras de licencias de productos, logramos ingresar hasta la recuperación pero envía un SMS a un numero telefonico que ya no tenemos.

¿Cómo podemos resolver para tener acceso a la cuenta nuevamente?

Saludos.

A

Anshul_Nautiyal

Community Manager

Hi @rodrigo_3954,

Thank you for reaching out.

Upon checking, I’m unable to find an active license associated with the Adobe ID you used to post this query. Could you please confirm the type of subscription you have, whether it’s an Individual, Teams, or Enterprise plan? Alternatively, you can provide the Adobe ID linked to the active subscription so we can verify and assist you further.

For guidance on how to send a personal message securely, please refer to this post:
https://adobe.ly/3TAJub5

Looking forward to your response.

Regards,
^AN