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RDTBAP
Participant
July 22, 2025
Answered

Récupération de sites Adobe Portfolio liés à un ancien compte académique

  • July 22, 2025
  • 1 reply
  • 292 views

Bonjour à tous,

 

Je rencontre actuellement un souci avec Adobe Portfolio.

J’utilisais le service via un compte académique (fourni par mon école) et j’y avais publié deux sites très importants : le mien, ainsi que celui de mon duo créatif. Ces deux sites sont encore en ligne (je peux y accéder via leurs URLs directes), mais ils n’apparaissent plus dans mon compte Adobe actuel, désormais lié à mon adresse personnelle.

 

Malheureusement, je n’ai plus accès à l’ancien compte académique (ni à l’adresse e-mail associée), et je ne peux pas contacter l’école pour faire un transfert ou une réactivation.

 

Ma question est simple : est-il possible de récupérer l’accès à ces sites et de les associer à mon profil Adobe personnel ?

C’est essentiel pour mon activité professionnelle, car ces sites servent de portfolio pour trouver des missions et des opportunités.

 

Merci d’avance pour toute aide ou orientation 🙏

Baptiste

    Correct answer Anshul_Nautiyal

    Hi @RDTBAP,

     

    Thanks for reaching out. I’m sorry to hear about the difficulty you’re experiencing.

     

    Unfortunately, if you no longer have access to your old academic Adobe account or the associated email address, it becomes quite difficult to regain ownership or management rights for the Adobe Portfolio sites linked to that account. Without access to the original account, direct transfers between accounts typically aren’t possible.

     

    That said, if there’s any way to connect with your former school, we recommend requesting temporary access to the old account. Once you’re able to sign in, you can follow the steps outlined in this guide to transfer your site and content: https://adobe.ly/3GPnZk2

     

    Hope this helps. Let us know if you need further assistance. 

    Regards,
    ^AN

    1 reply

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    July 22, 2025

    Hi @RDTBAP,

     

    Thanks for reaching out. I’m sorry to hear about the difficulty you’re experiencing.

     

    Unfortunately, if you no longer have access to your old academic Adobe account or the associated email address, it becomes quite difficult to regain ownership or management rights for the Adobe Portfolio sites linked to that account. Without access to the original account, direct transfers between accounts typically aren’t possible.

     

    That said, if there’s any way to connect with your former school, we recommend requesting temporary access to the old account. Once you’re able to sign in, you can follow the steps outlined in this guide to transfer your site and content: https://adobe.ly/3GPnZk2

     

    Hope this helps. Let us know if you need further assistance. 

    Regards,
    ^AN

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