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thomasv36775438
Participant
September 1, 2015
Answered

redemption code

  • September 1, 2015
  • 1 reply
  • 305 views

Hi, just a quick question. I have recently become a member of Creative Cloud.

I thought that I could share this membership on one other pc

I now try to log in by my account on another pc, but need to have a redemption code, which i don't have@

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    Correct answer AnkitTech101

    Hi Thomas,

    You Creative Cloud membership does give you the entitlement to install the software on two machines.In case you are being prompted to enter a license key when launching the software on a second PC, it is likely that you may not be signed in with the ID you have you Creative Cloud membership under. I would advice you to check the ID on the machine where you are able to use the applications and on the machine where you aren't to make sure they are both the same.

    In order to check the ID you are logged in with, please open the Creative Cloud desktop application, click on the settings icon and choose preferences.

    Thanks.

    1 reply

    AnkitTech101
    Adobe Employee
    AnkitTech101Correct answer
    Adobe Employee
    September 2, 2015

    Hi Thomas,

    You Creative Cloud membership does give you the entitlement to install the software on two machines.In case you are being prompted to enter a license key when launching the software on a second PC, it is likely that you may not be signed in with the ID you have you Creative Cloud membership under. I would advice you to check the ID on the machine where you are able to use the applications and on the machine where you aren't to make sure they are both the same.

    In order to check the ID you are logged in with, please open the Creative Cloud desktop application, click on the settings icon and choose preferences.

    Thanks.

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