refund

Forum|Forum|3 years ago
January 16, 2023
2 replies
412 views

there is refund when the app is not working in my pc. i purchased months ago for annually plan but it's not working in my pc . what should i do? and they charged me $119.97 if i continue to cancel it, i will get back/refund this $119.97 charged?

How to

This topic has been closed for replies.

Kevin Stohlmeyer

Community Expert

Hi @Richard257198485k9y I've requested your post be moved to the Premiere Rush forum so experts there can help address your specific issue.

As for any refunds, you will need to contact Adobe Customer care if you wish to continue with cancelling and discuss with them. This is a user-to-user community forum and we can't help with that.

kglad

Community Expert

what you should do isn't clear because it's not clear what issue you have. eg, i infer

1. you purchased a plan months ago.

2. something is not working

but it's not clear what is not working and it's not clear what has been done to fix whatever is not working.

so, if you can add some detail that would help us give you advice.

also, do you really have a subscription managed by a team or enterprise?

R

Richard257198485k9yAuthor

Participant

I am having trouble with exporting a video i created in premiere rush. Whenever I want to 'share' the video, it keeps freezing and the issue is 'not responding'. I have tried multiple ways to prevent this, but the result is always the same.

When I started with the video, I could save it. But now when it is finished I cannot.

Does anyone has a solution to this problem? Please let me know!

here is my problem till now, so i decided now. that i want to cancel my plan and i'm asking if he refund the charges it says when i cancelled it there is charges $119.97 can i get it back or not?

kglad

Community Expert

you already canceled and paid the cancellation fee?

and now you want to know if that fee will be refunded?

if yes and yes, why would the fee be refunded?

and how can you be using premiere rush if you cancelled?

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