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default8i9fq1y3g0x2
Participant
October 10, 2021
Question

Refund & Complaint

  • October 10, 2021
  • 1 reply
  • 227 views

After spending hours trying to cancel my account, I am still unable to cancel.

 

We should contact our local government representatives and ask them to create a law that forces companies to make account deletion simple and straightforward. The new law should force companies to give refunds if their cancellation procedures are lengthy or irrational. 

 

Adobe make it difficult to cancel because they want to take your money. Ethical companies don't operate this way. 

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    1 reply

    S
    sheree27089587ifq8
    Participant
    November 11, 2022

    I couldn't agree more , ethical companies don't need to cheat people to make a profit. After trying a trial from Adobe I tried to cancel . A customer representative contacted me and I told her I didn't like the product and would like to cancel my free trial. Well after being charged for 2 months I found the magic way to cancel but was charged 112.00 dollars for cancelling my free trial. That free trial cost me 160.00. I would be ashamed if I did business this way. And obviously I'm not the only one. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 11, 2022

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human
    inform the agent that you want to cancel.

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