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rumajj
rumajj
Participant
June 18, 2018
Answered

Registration is initialised please wait and try again

  • June 18, 2018
  • 4 replies
  • 12295 views

In adminconsole user added: **@***, (user) in mail download and installation started,  (run as administrator) after install I got error. Registration is initialised please wait and try again. Adobe Pro DC will start but after few seconds disappeared. What is the solution?? (did reinstall and fix cleanup)

This topic has been closed for replies.
Correct answer Adorobat

Hi rumajj,

As per the issue description mentioned above, you are facing issue when trying to launch Acrobat, is that correct?

Try resetting Acrobat's preferences for the user using the steps given in this link: How to reset Acrobat Preference settings to default.  reboot the machine after resetting preferences and try again.

Also, try the troubleshooting steps given in the following thread discussing similar topic: Acrobat DC Crashes - Initializing registration

Let us know if you need any help.

Shivam

4 replies

D
davidj78691850
Participant
February 7, 2019

We were also having the same problem and it turned out it was our firewall that was blocking communication to the registration servers. (Blocked based on geolocation outside the US)

D
defaultk4hivdhkity5
Participant
February 2, 2021

David, how did you determine this? I'm wondering if we're facing the same issue as we're using a proxy. Deleting the SLFolder thing someone else did didn't work for me.

Adorobat
AdorobatCorrect answer
Participating Frequently
August 21, 2018

Hi rumajj,

As per the issue description mentioned above, you are facing issue when trying to launch Acrobat, is that correct?

Try resetting Acrobat's preferences for the user using the steps given in this link: How to reset Acrobat Preference settings to default.  reboot the machine after resetting preferences and try again.

Also, try the troubleshooting steps given in the following thread discussing similar topic: Acrobat DC Crashes - Initializing registration

Let us know if you need any help.

Shivam

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 18, 2018

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

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