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Reinstall, reinstall, reinstall

Forum|Forum|12 years ago
February 27, 2014
1 reply
756 views

I have Adobe Creative Suite 6, of which I use Acrobat X. We paid several hundred dollars for this software. It is running on Windows 7 Prof on a 64 bit machine.

Periodically (usually when I need it the most) it stop working. The only fix is to:

1. Unistalled

2. Run the cleaner

3. Reinstall and register.

With the cost of this product, looks like Adobe would insure it would be more stable than this. Why do I have to keep doing this!?!?!?! Cost me time and money!?!?!!?

This topic has been closed for replies.

Correct answer Abhijit_Kr_

Hi jim57,

I am sorry for the inconvinience caused to you. If you are an Enterprise user with Volume serial no then please create a Serialised package using AAMEE 3.1. Once a Package is created using AAMEE 3.1 it includes licensing and activation details and then it will not ask for any further activation.

You can refer to this Link for the same.

http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html

Hope it helps.

Regards,

Abhijit

Abhijit_Kr_Correct answer

Adobe Employee

Hi jim57,

I am sorry for the inconvinience caused to you. If you are an Enterprise user with Volume serial no then please create a Serialised package using AAMEE 3.1. Once a Package is created using AAMEE 3.1 it includes licensing and activation details and then it will not ask for any further activation.

You can refer to this Link for the same.

http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html

Hope it helps.

Regards,

Abhijit

jim57Author

Participant

I don't have the enterprise version, I have a standalone. I've had to re-install it 3 times to make it work.

Participating Frequently

Hi Jim57,

When you say Acrobat stops working what exactly does it do?

Do you see any error messages?

Is Adobe Acrobat updated to the latest patch?

You can even try the following and check the performance :

> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/ )

> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )

> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.

Reboot and try installing in the new enabled Admin user account and check.