reinstall the creative cloud

Forum|Forum|2 years ago
April 1, 2024
7 replies
393 views

My computer broke down and I had to reinstall everything. But the creative cloud won't let me download my apps, even though I have a paid and active account. Can anyone help?

App installs and updates

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Correct answer Nikhil R Gupta

@Antonia29954964vuid You have a subscription with a Business ID.
Could you confirm what plan you see under https://account.adobe.com?

When you try to log in you must choose Company account and after login, you can choose the company name.

Sign in to your company or school account

Nikhil R GuptaCorrect answer

Legend

@Antonia29954964vuid You have a subscription with a Business ID.
Could you confirm what plan you see under https://account.adobe.com?

When you try to log in you must choose Company account and after login, you can choose the company name.

Sign in to your company or school account

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

kglad

Community Expert

contact your admin.

A

Antonia29954964vuidAuthor

Participant

I have a company account. The company is assigning me, to my email, the Creative Cloud, everything is active, but when I go to download each program, it directs me to payment, but the invoices are already paid.So annoying!