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reinstall the creative cloud

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My computer broke down and I had to reinstall everything. But the creative cloud won't let me download my apps, even though I have a paid and active account. Can anyone help?

App installs and updates

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Nikhil R GuptaCorrect answer

Legend

@Antonia29954964vuid You have a subscription with a Business ID.
Could you confirm what plan you see under https://account.adobe.com?

When you try to log in you must choose Company account and after login, you can choose the company name.

Sign in to your company or school account

Nikhil R GuptaCorrect answer

Legend

@Antonia29954964vuid You have a subscription with a Business ID.
Could you confirm what plan you see under https://account.adobe.com?

When you try to log in you must choose Company account and after login, you can choose the company name.

Sign in to your company or school account

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

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kglad

Community Expert

contact your admin.

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A

Antonia29954964vuidAuthor

Participant

I have a company account. The company is assigning me, to my email, the Creative Cloud, everything is active, but when I go to download each program, it directs me to payment, but the invoices are already paid.So annoying!

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kglad

Community Expert

do you have a teams or enterprise or education subscription?

does https://account.adobe.com show your subscription is active?

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Antonia29954964vuidAuthor

Participant

I have an account, everything is paid. When trying to download programs like Illustrator and Photoshop, it forces to make a new subscription

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kglad

Community Expert

what problem do you see? the apps aren't listed in the cc app, they're listed as trials (not installs) something else?

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