Reinstall/Update Acrobrat Reader DC

Forum|Forum|9 years ago
December 9, 2016
4 replies
452 views

Hello,

I'm a Systems Administrator for a managed environment. My predecessor deployed Acrobat Reader DC without using the Customization Tool and thus we get prompted for updates and file associations are not correct. I have downloaded the latest version and used the Customization Wizard to set those items correctly and tested the deployment but it does not revert those settings, it just updates the version.

Is there any way to fully update or reinstall with the new settings?

Thanks!

Acrobat

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S

Steve Cordero

Adobe Employee

If the product has been installed without customizations (e.g. turning off the Updates) then the installation will refer to those settings in the MST from the initial installation. If you want to get an installation that will reference new settings then you need to uninstall the previous installation, and then reinstall the new installation with your new customizations. If that is not what you are seeing then that would be an anomaly.

T

Tariq Dar

Legend

Hi Acjuelich,

Ideally, after installing Reader DC should take the precedence of previous settings.

Unless there are some other customizations set on user profiles. Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then restart the machine. Try installing Reader Dc and let us know if that makes a difference.

Also, let me know the steps you have already taken to resolve this issue?

Regards,
Tariq Dar.

A

acjuelichAuthor

Inspiring

I could look at the AcroCleaner but that wouldn't work very well in an environment with deployments from Microsoft SCCM.

I've tested on a few machines and the new install does not overwrite some of the previous settings. My guess is that it sees the base DC v15 MSI and then just applies the MSP.

try67

Community Expert

[Question moved to the more relevant Enterprise Deployment (Acrobat and Reader) forum]

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