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U
UWSP
Inspiring
August 8, 2016
Answered

Remote update manager failing to download updates

  • August 8, 2016
  • 2 replies
  • 7748 views

So we've recently updated our adobe update infrastructure to the latest versions supplied by the CCP and I'm getting failures on the Mac side (haven't tested the windows yet). There appears to be some sort of issue with the libraries or binaries used in the download process, because it aborts after downloading the first set of files, stating that another download is in progress.

I was having an additional issue earlier with error code 125, which, thanks to wireshark (and not the Adobe setup guide) I determined that I needed to add a wildcard MIME type for the validation files in ACC/services/fcc/validation. After I did that I was able to 'download' files, but installations were still failing.

And just to clarify, I did a complete refresh of the files on the server (which only took 5 hours this time!) in an effort to rule out corrupt files.

Here are the log files for the RUM runs:

[When a Staff person asks for private information hover your mouse over their name]

[you may then click the Message option in the popup window to send a private email]

[long crash log removed... please only send a crash log to a technician, when asked]

This topic has been closed for replies.
Correct answer rrouleau

Just FYI RUM has now been updated to v. 1.9.6.17

I was also seeing the same issues until I updated to the latest version.

You can download the latest version in your Enterprise Console > Deployment > Creative Cloud

I noticed as well that CC Packager does not build in this latest version (Yet).

2 replies

U
UWSPAuthor
Inspiring
August 11, 2016

Huh, I guess you aren't supposed to post technical log information in a forum filled with technical people

I'll give the updated RUM a try and see if it works for me.

U
UWSPAuthor
Inspiring
August 11, 2016

It's not quite done installing updates, but it pulled down multiple installers and has made it through 3 of them already, so I think the updated RUM has addressed this issue for me.

I'm going to package RUM up as a separate installation and install it after the application installers to ensure that the machines use the latest RUM.

A
ameluso
Participant
August 12, 2016

I've been having this problem for weeks now. I called into Adobe Support in early July opened a case and gave logs.  My support rep will not respond to my Emails.  Anyway I got the new version of RUM but I am still having issues downloading certain updates.

UWSP what was the exact wildcard MIME type you created?

T
TDHCA78701
Inspiring
August 10, 2016

Very similar messages in my log file on the client after trying to update several apps.  Some work and some do not.  Windows 7 x64 running the latest CC app and built with the latest CC Packager as of yesterday. In my case I am running the "--install" but it fails to download some apps such as After Effects, Photoshop.  Premiere works, Light Room works, Media Encoder works....

R
rrouleauCorrect answer
Inspiring
August 10, 2016

Just FYI RUM has now been updated to v. 1.9.6.17

I was also seeing the same issues until I updated to the latest version.

You can download the latest version in your Enterprise Console > Deployment > Creative Cloud

I noticed as well that CC Packager does not build in this latest version (Yet).

T
TDHCA78701
Inspiring
August 10, 2016

Thank you.  I guess we are not Enterprise customers, but instead are "Creative Cloud for Teams".  I finally found the URL for this as Adobe Enterprise Dashboard , but when I logon I do not see Deployment.  I looked at the help and can see that option in the help, but the dashboard page just says "Thank you for joining the Value Incentive Plan program".

Our Adobe person left for greener pastures so I am working with extremely limited info...he actually had us installing the CC software MANUALLY as "the only way" to do so.  I will have to see what information I can find for formally contacting Adobe before I stop the most recent PO for buying something that broken before we even try to use it.

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