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Participant
February 2, 2018
Question

Remote Update manager failure for Photoshop CC 2015.5.2 (17.0.2)

Someone at adobe was apparently asleep when they built the remoteupdatemanager update for Photoshop 2015.5.2:

(from the install log)

02/02/18 10:16:51:503 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 103500 | Starting 'INSTALL' task for Package (Name: AdobePhotoshop17-Core Version: 17.0.2.195)

02/02/18 10:16:51:622 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 103500 | Generating Chmod commands

02/02/18 10:16:51:808 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 103500 | Failed to move directory '/.adobeTemp/99705510-409E-47F3-B9F5-35C992919367/1/Application/Adobe Photoshop CC 2015.5.app' to '/System/Library/Fonts/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app'

02/02/18 10:16:51:808 | [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 103500 | Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobePhotoshop17-Core', version:17.0.2.195

02/02/18 10:16:51:808 | [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 103500 | Error occurred in install of package (Name: AdobePhotoshop17-Core Version: 17.0.2.195). Error code: '146'

02/02/18 10:16:52:040 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 103261 | Failed to deploy HD media (PHSP, 17.0.2), library returned error (146)...

I really don't think trying to move the patched application from temp to /System/Library/Fonts is gonna work.

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    2 replies

    Participant
    February 3, 2018

    BTW, this is with RUM 2.1.0.11, on High Sierra 10.13.3

    I know CC 2015.5 is not current, we are keeping on that version until clients update to 2017.

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    kglad
    Community Expert
    Community Expert
    February 2, 2018