Remote Update Manager Failure - InDesign 11.1.0.122, InCopy 11.0.1.105

Question

I'm attempting to run Adobe Remote Update Manager to update Adobe InDesign and InCopy CC 2015, and it is failing, with error code 2. The following errors are in the installer logs for InDesign and InCopy:

09/01/15 09:24:04:402 | [INFO] | | OOBE | DE | | | | 10668 | ----------- Payload: Adobe ID CC2015 AppBase_11.1.0.122_AdobeInDesign11AppBase-mul 11.1.0.122 {842D21C0-3A78-11E5-B905-9C41D971B9B7} -----------

09/01/15 09:24:04:402 | [INFO] | | OOBE | DE | | | | 10668 | ERROR: DF015: Unable to delete symlink "/Applications/Adobe InDesign CC 2015/Plug-Ins/InCopyWorkFlow/Assignment UI.InDesignPlugin/Resources"(Seq 5938)

09/01/15 09:24:04:402 | [INFO] | | OOBE | DE | | | | 10668 | ERROR: DW063: Error rolling back command ARKRegisterApplicationCommand(Seq 5937)

08/31/15 17:48:12:335 | [INFO] | | OOBE | DE | | | | 26818 | ----------- Payload: Adobe IC CC2015 AppBase_11.0.1.105_AdobeInCopy11AppBase-mul 11.0.1.105 {6909C05E-2166-11E5-877D-A918CD5DD267} -----------

08/31/15 17:48:12:335 | [INFO] | | OOBE | DE | | | | 26818 | ERROR: DF015: Unable to delete symlink "/Applications/Adobe InCopy CC 2015/Plug-Ins/InCopyWorkflow/InCopy Bridge UI.InDesignPlugin/Resources"(Seq 186)

Please advise on how to continue. Manual installation of the updates is not possible - RemoteUpdateManager is being run as a periodic script on hundreds of computers, and I'm seeing this on all the computers I've checked so far that have failed to update these two products. Computers are running fresh copies of OS X 10.10.5, with Adobe CC 2015 installed within the last two weeks.

Best regards,

Ted August

Urist Nozumavuz · Answer

This happened to us with CC 2014 and is happening again with 2015. Adobe support was not helpful when I contacted them about the 2014 problem: After spending a long time with them, they did a fresh install with new packages they'd made and it worked, but later, after we'd applied additional updates, these installations broke too. I'm about to contact them about the 2015 problem.

I determined that the problem is caused by the InCopyWorkflow & InCopy UI plugins getting installed with directories instead of symlinks in the Versions directory and with a directory instead of the Resources symlink. The Versions directory should contain a directory called A and a symlink to it called Current, but on broken installations Current is a directory. Resources should be a symlink to Versions/Current/Resources, but on broken installations it's also a directory. Fixing these by hand (to match non-broken plugins) makes updates work, but the updates sometimes re-break it. I presume this is a defect in the installers CCP & RemoteUpdateManager use.

I ended up writing this script to deal with the problem. I run the script before running RemoteUpdateManager. I just updated it for CC2015 today:

#!/bin/sh

cat << EOF
InDesign CC 2014/2015 InCopy plugin symlink error fixer, version 0.3

This program fixes broken symlinks to prevent DF015 unable-to-delete-symlink
errors for InCopy plugins when upgrading InDesign CC 2014. This program should
be run BEFORE attempting an upgrade, as the installer will not roll back
correctly after a failed upgrade. (This last problem seems to be fixed with
recent releases.)

This program is in the public domain and comes with NO WARRANTY, EXPRESS OR
IMPLIED.

EOF

do_fix() {
  if [ x"$1" = x ]; then
    echo Usage: do_fix /path/to/application_directory
     return 1
  fi

  ID_PATH=$1

  if ! ([ -d "$ID_PATH" ] && (
    [ -d "${ID_PATH}/Adobe InDesign CC 2014.app" ] ||
    [ -d "${ID_PATH}/Adobe InDesign CC 2015.app" ] ||
    [ -d "${ID_PATH}/Adobe InCopy CC 2015.app" ]
    )); then
    echo "InDesign isn't at ${ID_PATH}"
    echo "Find InDesign and run ${0} [path to your InDesign installation]"
    return 1
  else

    if ! [ -d "${ID_PATH}/Plug-Ins/InCopyWorkflow" ]; then
      echo 'No InCopy workflow directory found!'
      echo 'You probably need to remove & reinstall InDesign'
      return 2
    fi

    echo "Working on $ID_PATH"


    for i in "${ID_PATH}/Plug-Ins/InCopyWorkflow/"*.InDesignPlugin "${ID_PATH}/Plug-Ins/UI/"*.InDesignPlugin; do
      pname=`basename "$i" .InDesignPlugin`
      echo "Checking ${pname}..."
      if ! [ -d "${i}/Versions/A" ]; then
        echo "Don't know what to do with this plug-in"
        continue
      fi
      if [ -d "${i}/Versions/B" ]; then
        echo "Found another plugin version installed!"
        echo "Never seen this before, ignoring it. Hope nothing breaks."
        continue
      fi

      if ! [ -h "${i}/${pname}" ]; then
        rm -f "${i}/${pname}"
        ln -s "Versions/Current/${pname}" "${i}/${pname}"
        echo Fixed plugin binary symlink
      fi

      if ! [ -h "${i}/Versions/Current" ]; then
        rm -rf "${i}/Versions/Current"
        ln -s A "${i}/Versions/Current"
        echo Fixed Current symlink
      fi

      if ! [ -h "${i}/Resources" ]; then
        rm -rf "${i}/Resources"
        ln -s Versions/Current/Resources "${i}/Resources"
        echo Fixed Resources symlink
      fi

    done

  fi
}


if [ -n "$1" ]; then
  MANUAL_PATH="$1"
fi

if [ x"MANUAL_PATH" = x ]; then
  do_fix "$MANUAL_PATH"
else
  for i in '/Applications/Adobe InCopy CC 2015' '/Applications/Adobe InDesign CC 2015' '/Applications/Adobe InDesign CC 2014'; do
    if [ -d "$i" ]; then
      do_fix "$i"
    fi
  done
fi

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