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fiyahflash
Known Participant
September 8, 2020
Answered

Remote Update Manager - not seeing Update Server

  • September 8, 2020
  • 1 reply
  • 999 views

I've been working for a couple of weeks now trying to get an AUSST server setup and believe I have it mostly working - I have downloaded fresh and incremental updates for all the products that our users requred (although all Acrobat files fail - but that is for another post).

 

I install an older version of CC2019 apps (Photoshop, InDesign, Illustrator, Dimension) that I know needs updates (and that the AUSST server has) leads to several different answers.

Conected to the internet - updates available

Not connected to the internet - no updates available

 

This tells me that RUM is not finding the AUSST server. I have made sure the override file is stored in the Admin Console and then manually put the override file on the target machine; without access to the internet it will not find any updates.


At this point I am at a loss of what to do and very close to scrapping AUSST - our users can stick with CC2019 and Acrobat 19 because they work.

 

OVERRIDE File

<Overrides>
<Application appID="webfeed"><Domain>http://tethys89</Domain><URL>/updates/webfeed/oobe/aam10/win/</URL></Application><Application appID="updates"><Domain>http://tethys89</Domain><URL>/updates/updates/oobe/aam10/win/</URL></Application><Application appID="webfeed20"><Domain>http://tethys89</Domain><URL>/updates/webfeed/oobe/aam20/win/</URL></Application><Application appID="updates20"><Domain>http://tethys89</Domain><URL>/updates/updates/oobe/aam20/win/</URL></Application><Application appID="FFCProducts"><Domain>http://tethys89</Domain><URL>/updates/ACC/services/ffc/products/ffc.xml</URL></Application><Application appID="FFCIcons"><Domain>http://tethys89</Domain><URL>/updates/ACC/services/ffc/icons/productIcon</URL></Application><Application appID="FFCValidation"><Domain>http://tethys89</Domain><URL>/updates/ACC/services/ffc/validation/</URL></Application><Application appID="FFCPackages"><Domain>http://tethys89</Domain><URL>/updates/ACC/services/ffc/packages/</URL></Application><Application appID="CDNProducts"><Domain>http://tethys89</Domain><URL>/updates/ACC/products/</URL></Application><Application appID="AcroFamily"><Product MacAppId="com.adobe.ARMDCHelper"><manifest>http://tethys89/updates/Acrobat/arm-manifests/mac</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product WinAppId="WinARM"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="ARM"><manifest>http://tethys89/updates/Acrobat/arm-manifests/mac</manifest></Product><Product MacAppId="com.adobe.acrobat.dc" WinAppId="AcrobatDC"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.2015" WinAppId="Acrobat2015"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.2017" WinAppId="Acrobat2017"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.2020" WinAppId="Acrobat2020"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.dc" WinAppId="ServicesUpdater/DC/AcroManifest.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.dc" WinAppId="ServicesUpdater/DC/AcroManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.dc" WinAppId="ServicesUpdater/DC/AcroManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2015" WinAppId="ServicesUpdater/2015/AcroManifest.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2015" WinAppId="ServicesUpdater/2015/AcroManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2015" WinAppId="ServicesUpdater/2015/AcroManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2017" WinAppId="ServicesUpdater/2017/AcroManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2017" WinAppId="ServicesUpdater/2017/AcroManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2020" WinAppId="ServicesUpdater/2020/AcroManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.dc" WinAppId="ReaderDC"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.2015" WinAppId="Reader2015"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.2017" WinAppId="Reader2017"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.2020" WinAppId="Reader2020"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.dc" WinAppId="ServicesUpdater/DC/RdrManifest.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.dc" WinAppId="ServicesUpdater/DC/RdrManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.dc" WinAppId="ServicesUpdater/DC/RdrManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2015" WinAppId="ServicesUpdater/2015/RdrManifest.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2015" WinAppId="ServicesUpdater/2015/RdrManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2015" WinAppId="ServicesUpdater/2015/RdrManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2017" WinAppId="ServicesUpdater/2017/RdrManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2017" WinAppId="ServicesUpdater/2017/RdrManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2020" WinAppId="ServicesUpdater/2020/RdrManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product></Application></Overrides>

This topic has been closed for replies.
Correct answer Bani Verma

Yes, you can manage updates for both CC2019 and CC2020 applications using AUSST. 

 

1 reply

F
fiyahflashAuthor
Known Participant
September 9, 2020

Finally got this working; the issue seems to arrise from downloading both CC2019 and CC2020 updates.

 

So my question is; can I use AUSST to manage updates for both CC2019 and CC2020 applications?

Bani Verma
Bani VermaCorrect answer
Legend
September 10, 2020

Yes, you can manage updates for both CC2019 and CC2020 applications using AUSST. 

 

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