Skip to main content
C
chrisk6420734
Participant
November 28, 2018
Answered

Remote Update Manager (RUM) Updating Serialized Lightroom to 8.0.0 (named user?)

  • November 28, 2018
  • 1 reply
  • 574 views

I'm using Remote Update Manager (RUM) to update computing lab computers. I thought RUM would only install point-release updates (like Photoshop 19.0 to 19.1.7) and I haven't had any issues in since I started in September. However, I just got a report that Lightroom was asking for an Adobe ID, so I checked and I see RUM updated Lightroom 7.5.0.1186149 to 8.0.0.1193777 on Windows PCs (same on macOS, but I don't have the exact versions available), and this resulted in Lightroom no longer working in our serialized labs. Is this expected behavior or some kind of mistake?

This topic has been closed for replies.
Correct answer alisterblack

For Lightroom Classic CC specifically this is an issue we are aware of. RUM does push an update - our engineering teams are working on this issue.

Lightroom Classic CC asks for sign-in on update

1 reply

alisterblack
alisterblack
Inspiring
November 29, 2018

Hi,

The applications listed in this document will upgrade to latest versions via RUM Adobe Creative Cloud Packager apps deployed without their base version present

C
chrisk6420734Author
Participant
November 29, 2018

The latest version of serialized Lightroom Classic is 7.5, right? If RUM was updating to the latest possible major versions, why don't I have Photoshop 20 to uninstall also? The inconsistency is the part that confuses me.

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices