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Q
quentins28655812
Inspiring
January 22, 2020
Question

RemoteUpdate Manager fails to install some downloads

  • January 22, 2020
  • 1 reply
  • 2390 views

My AUSST server started to fail download/installs about a week ago, it was working great up until then. I've conducted a "fresh" install on my server and as always there are errors, but I ignored them as usual. When I attempt to run remoteupdate from any of my clients, I'm told that some applications are not in need of updates, but the ones that are, failed to download from my AUSST server. I've enclosed both the DLM and the RemoteUpateManager file for review. 

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1 reply

S
Community Manager
SuJoshiCommunity Manager
Community Manager
January 24, 2020

Hi,

I reviewed the logs and it seems that there is a network error wherein the local machine is not able to access the folders which are on your server. It can happen if there are any changes in folder locations or override files. Kindly check the settings again to confirm.

    Q
    quentins28655812Author
    Inspiring
    January 27, 2020

    I've reviewed my settings and they are as they were when I first setup the Ausst Server. I can access the updates location via the URL on any of my PCs with no errors. As stated earlier, everything was working up until a week ago and now only Acrobat will update and all others fail to download. Unlike the original posting, I cannot upload my PDApp, or my new RemoteUpdateManager files from this morning attempt after I completed the latest Ausst update downloads. Any other suggestion would be helpful. I even reimaged (physical) my PC with updated OS load, installed the same AdobeCC suite, copied the original overrides files to the proper location, verified that I could access all the folders/files on Ausst server and attempted to run remoteupdate application and got the same results. I've attempted to uploade the current PDApp, and remoteupdatemanager file, but for some reason I cannot on this thread.

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    January 29, 2020

    Kindly check and confirm if you are able to access those folders/files which are on AUSST server on the client machine. There is a connectivity issue wherein the client machine is not able to connect to the folder/files on the server.

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