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sjneethan
Participant
August 14, 2020
Answered

RemoteUpdateManager | | HDPIM | 5504 | Fatal Error '113' occurred while download

  • August 14, 2020
  • 1 reply
  • 573 views

Hi There,

I have set AUSST up on a sever and were able to download all updates to the ASU server. Seems to server side component works fine except  I got this message when tried to access extention less files from client system.

http://cmipxxx.city.a.ottawa.ca:8535/ACC/services/ffc/icons/productIcon

The page cannot be displayed because an internal server error has occurred. 

1. I have added all "Module Mapping" as needed. What am I missing?

 

2. Client is having issue to pull and install updates from our AUS using RUM (Remote Update Manager). It downloaded only two files (Application.json and Validation.xml.aamdownload) and error out.  Here is "RemoteUpdateManager.log". Should I do anything on Server/Client Firewall or antivirus side?

 

08/14/20 15:13:36:022 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 |

08/14/20 15:13:36:022 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | ##################################################
08/14/20 15:13:36:022 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | ##################################################
08/14/20 15:13:36:023 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | Launching the RemoteUpdateManager...
08/14/20 15:13:36:023 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | RemoteUpdateManager version is : 2.4.0.2
08/14/20 15:13:36:026 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | **************************************************
08/14/20 15:13:36:026 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | Initializing UpdaterCore Library...
08/14/20 15:13:36:223 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | UpdaterCore library initialized successfully.
08/14/20 15:13:36:232 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | The FFC override url derived from redirection file is ...(http://CMIPxxx.city.a.ottawa.ca:8535/ACC/services/ffc/products/ffc.xml)
08/14/20 15:13:36:235 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Inside hdpimCreateSession
08/14/20 15:13:36:235 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Entering into 'createHDPIMSession'
08/14/20 15:13:36:235 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | new session '{B20CB747-6F65-47BA-90D4-C10D1142E7B8}' created
08/14/20 15:13:36:235 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Exiting hdpimCreateSession, new session ID is '{B20CB747-6F65-47BA-90D4-C10D1142E7B8}'
08/14/20 15:13:36:235 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | **************************************************
08/14/20 15:13:36:235 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | Starting UpdaterCore CheckForUpdate...
08/14/20 15:13:36:568 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | CheckForUpdates completed successfully.
08/14/20 15:13:36:569 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | **************************************************
08/14/20 15:13:36:569 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | Starting UpdaterCore DownloadUpdates...
08/14/20 15:13:51:899 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SAPCode>CCXP</SAPCode><CodexVersion>3.7.3</CodexVersion><Platform>win32</Platform></ProductInfo><RequestInfo><CheckInSameUserContext>true</CheckInSameUserContext></RequestInfo></DriverInfo>

08/14/20 15:13:51:901 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Exiting hdpimGetProductInstallStatus with status '0'
08/14/20 15:13:51:901 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SAPCode>COSY</SAPCode><CodexVersion>4.3.51</CodexVersion><Platform>win32</Platform></ProductInfo><RequestInfo><CheckInSameUserContext>true</CheckInSameUserContext></RequestInfo></DriverInfo>

08/14/20 15:13:51:903 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Exiting hdpimGetProductInstallStatus with status '0'
08/14/20 15:13:51:903 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SAPCode>KANC</SAPCode><CodexVersion>2.0.1</CodexVersion><Platform>win32</Platform></ProductInfo><RequestInfo><CheckInSameUserContext>true</CheckInSameUserContext></RequestInfo></DriverInfo>

08/14/20 15:13:52:006 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Product with appFullName: AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc is installed
08/14/20 15:13:52:007 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Exiting hdpimGetProductInstallStatus with status '0'
08/14/20 15:13:52:007 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SAPCode>LIBS</SAPCode><CodexVersion>3.8.27</CodexVersion><Platform>win32</Platform></ProductInfo><RequestInfo><CheckInSameUserContext>true</CheckInSameUserContext></RequestInfo></DriverInfo>

08/14/20 15:13:52:009 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Exiting hdpimGetProductInstallStatus with status '0'
08/14/20 15:13:52:009 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SAPCode>PHSP</SAPCode><CodexVersion>19.1.7</CodexVersion><Platform>win64</Platform></ProductInfo><RequestInfo><CheckInSameUserContext>true</CheckInSameUserContext></RequestInfo></DriverInfo>

08/14/20 15:13:52:011 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Exiting hdpimGetProductInstallStatus with status '0'
08/14/20 15:13:52:011 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SAPCode>ACR</SAPCode><CodexVersion>11.1</CodexVersion><Platform>win32</Platform></ProductInfo><RequestInfo><CheckInSameUserContext>true</CheckInSameUserContext></RequestInfo></DriverInfo>

08/14/20 15:13:52:013 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Exiting hdpimGetProductInstallStatus with status '0'
08/14/20 15:13:52:013 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SAPCode>CORG</SAPCode><CodexVersion>1.1</CodexVersion><Platform>win32</Platform></ProductInfo><RequestInfo><CheckInSameUserContext>true</CheckInSameUserContext></RequestInfo></DriverInfo>

08/14/20 15:13:52:014 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Exiting hdpimGetProductInstallStatus with status '0'
08/14/20 15:13:52:025 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Inside hdpimGetProductInstallStatus with Query <DriverInfo><ProductInfo><SapCode>ACR</SapCode><CodexVersion>12.3</CodexVersion><Platform>win32</Platform></ProductInfo></DriverInfo>

08/14/20 15:13:52:027 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Exiting hdpimGetProductInstallStatus with status '0'
08/14/20 15:13:52:027 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | Total 1 driver product updates found in HUM response
08/14/20 15:13:52:029 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | Following Updates are applicable on the system :
08/14/20 15:13:52:033 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | (ACR/12.3.0.119/win32)
08/14/20 15:13:52:035 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 |
08/14/20 15:13:52:037 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | Following Updates are to be downloaded :
08/14/20 15:13:52:037 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | (ACR/12.3.0.119/win32)
08/14/20 15:13:52:038 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 |
08/14/20 15:13:52:039 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | *** Downloading (ACR/12.3.0.119/win32) ...
08/14/20 15:13:52:041 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Inside hdpimDownloadProduct with request <DriverInfo><ProductInfo><SapCode>ACR</SapCode><CodexVersion>12.3</CodexVersion><Platform>win32</Platform><BuildVersion>12.3.0.119</BuildVersion><BuildGuid>0cc9eb38-adf2-4f85-9b1c-654ca368a29d</BuildGuid><EsdDirectory>C:\Users\RUMUser\AppData\Local\Adobe\RemoteUpdateManager_Downloads\ACR_12.3.0.119_win32</EsdDirectory></ProductInfo><RequestInfo><InstallLanguage>en_US</InstallLanguage><x-api-key>RUM_1_9_5</x-api-key></RequestInfo></DriverInfo>

08/14/20 15:13:52:043 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Exiting hdpimDownloadProduct with status '0'
08/14/20 15:13:53:251 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 4236 | Populating install data from Application JSON
08/14/20 15:13:53:254 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 4236 | Sorting packages to install
08/14/20 15:13:53:254 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 4236 | Package (Name: CameraRawRIBSCoExistPackage Version: 11.4.1.11) selected for download
08/14/20 15:13:53:255 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 4236 | Package (Name: AdobeCameraRaw8.0All Version: 12.0.0.67) selected for download
08/14/20 15:13:53:255 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 4236 | Package (Name: AdobeCameraRaw8.0All-x64 Version: 12.3.0.119) selected for download
08/14/20 15:13:53:255 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 4236 | Package (Name: AdobeCameraRawProfile8.0All Version: 12.3.0.119) selected for download
08/14/20 15:13:53:255 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5504 | Starting 'DOWNLOAD' task for Package (Name: CameraRawRIBSCoExistPackage Version: 11.4.1.11)
08/14/20 15:13:53:256 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5504 | Package (Name: CameraRawRIBSCoExistPackage Version: 11.4.1.11) Download info - DownloadSize: 77163, DownloadPath:'C:\Users\RUMUser\AppData\Local\Adobe\RemoteUpdateManager_Downloads\ACR_12.3.0.119_win32'
08/14/20 15:13:54:812 | [FATAL] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5504 | Fatal Error '113' occurred while download
08/14/20 15:13:54:812 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5504 | Download for current package failed with error 113, retrying once more with single stream
08/14/20 15:13:54:813 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5504 | Starting 'DOWNLOAD' task for Package (Name: CameraRawRIBSCoExistPackage Version: 11.4.1.11)
08/14/20 15:13:54:813 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5504 | Package (Name: CameraRawRIBSCoExistPackage Version: 11.4.1.11) Download info - DownloadSize: 77163, DownloadPath:'C:\Users\RUMUser\AppData\Local\Adobe\RemoteUpdateManager_Downloads\ACR_12.3.0.119_win32'
08/14/20 15:13:54:813 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5504 | Using single stream download option for current package
08/14/20 15:13:56:078 | [FATAL] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5504 | Fatal Error '113' occurred while download
08/14/20 15:13:56:078 | [FATAL] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5504 | Error occurred in download of package (Name: CameraRawRIBSCoExistPackage Version: 11.4.1.11). Error code: '113'
08/14/20 15:13:56:749 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | Failed to download HD media (ACR, 12.3), library returned error (113)...
08/14/20 15:13:56:750 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Inside hdpimControlProgress for request type '2' with driverXML <DriverInfo><RequestInfo/></DriverInfo>

08/14/20 15:13:56:750 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Exiting hdpimControlProgress with status '0'
08/14/20 15:13:57:186 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | Library returned error (129), failed to cancel the running operation ...
08/14/20 15:13:57:186 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | *** Failed to download (ACR/12.3.0.119/win32) ...
08/14/20 15:13:57:187 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | Some Updates failed to download ...
08/14/20 15:13:57:189 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | **************************************************
08/14/20 15:13:57:189 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | Following Updates failed to Download :
08/14/20 15:13:57:189 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | (ACR/9.6/12.3/win32)
08/14/20 15:13:57:190 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | **************************************************
08/14/20 15:13:57:521 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Inside hdpimTerminateSession
08/14/20 15:13:57:523 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 10984 | Exiting hdpimTerminateSession, successfully closed session '0'
08/14/20 15:13:57:524 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | ##################################################
08/14/20 15:13:57:524 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | Ending the RemoteUpdateManager Return Code (2)
08/14/20 15:13:57:524 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | ##################################################
08/14/20 15:13:57:524 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | ##################################################
08/14/20 15:13:57:524 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 |

 

Any advice will be greatly appreciated

Thank you. 

This topic has been closed for replies.
Correct answer SuJoshi

Hello,

I would recommend creating a support case from the admin console so that our technician can check the details and some other logs to rectify the issue: https://helpx.adobe.com/in/enterprise/using/support-for-enterprise.html#CreateandManageSupportCases

You can also contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
August 17, 2020

Hello,

I would recommend creating a support case from the admin console so that our technician can check the details and some other logs to rectify the issue: https://helpx.adobe.com/in/enterprise/using/support-for-enterprise.html#CreateandManageSupportCases

You can also contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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