Skip to main content
pa departmento65918207
pa departmento65918207
Participant
October 19, 2020
Question

Removal of code

  • October 19, 2020
  • 1 reply
  • 300 views

Without exception, every time I need to get into our account or someone goes to use their product they are harassed by being required to enter a code.  We weren't harassed like this in the past.

 

How do we get this code requirement removed?  It is preventing people from doing their job, including me.  Enterprise users should not be harassed like this.

This topic has been closed for replies.

1 reply

S
Community Manager
SuJoshiCommunity Manager
Community Manager
October 20, 2020

Hello,

I think the users have enabled the two-factor authentication which is asking them to enter an additional security code to log in to the account. Kindly check this article to disable it: https://helpx.adobe.com/in/manage-account/using/secure-your-adobe-account.html#:~:text=Deactivate%20two%2Dstep%20verification,the%20Two%2Dstep%20verification%20option.

 

The organization can also use the federated IDs if they would like to manage the accounts.

    pa departmento65918207
    pa departmento65918207Author
    Participant
    October 20, 2020

    This is not TFA.  This is a notice which appears after we enter our email address but before our password. I just had to do it again today to log into our account to assign licenses.  I'm signing in from the same machine on the same network from the same location each time and every single time, without exception, I'm harassed by Adobe to enter a code which is emailed to me.

     

    Which is ridiculous.  They have the information (and our money), let us do our work without having to jump through more hoops.

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    October 21, 2020

    I apologize for the experience you are having. I would recommend contacting the support team directly so that they can check the account settings and share the details with you. You can initiate a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices