Remove tool

Forum|Forum|2 years ago
September 1, 2023
2 replies
2872 views

When I try to use Remove Tool (on a lab Mac computer) in the universities network, I get the following error message.

"Required components are being downloaded. Check back later to use the tool once the download is complete"

Any assistance would be helpful.

macOS

This topic has been closed for replies.

Correct answer Kevin Stohlmeyer

@Sameer K Enterprise is handled differently than individual installs. The admins have to add the Remove tool add-on to the deployment package and distribute.

Sameer K

Community Manager

Hey @GRAPHICPROF. Welcome to the Photoshop community. I'll help you figure this out.

What version of Photoshop & the macOS are you working on? What troubleshooting steps have you tried?

The components for the Remove tool are downloaded right after Photoshop is downloaded. As an essential step, uninstall & reinstall Photoshop.
If this does not help, ensure Photoshop has required permissions on the macOS: https://community.adobe.com/t5/photoshop-ecosystem-discussions/learn-how-to-give-full-disk-access-to-photoshop-on-macos-quick-tip/m-p/12889716

Thanks!
Sameer K

Kevin Stohlmeyer

Correct answer

Community Expert

@Sameer K Enterprise is handled differently than individual installs. The admins have to add the Remove tool add-on to the deployment package and distribute.