Removing Federated ID users via CSV Error

Forum|Forum|5 years ago
February 8, 2021
4 replies
1627 views

Hi all, I have an enterprise account with multiple VIP's all using federated ID's. I'm trying to remove about 14000 users (5000 at a time) from one of the VIP instances. I keep getting the error "Something went wrong: ORG_EXTERNALLY_MANAGED_USER_DELETE".

I'm looking to wipe out the users and reload for next semester. Nothing I try seems to work.

THanks,

Kevin

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Correct answer kevinr96130474

I removed the directory altogether (which was trusted) and this removed all users. I could then re-add the directory through trusting and then re-upload the users.

kevinr96130474AuthorCorrect answer

Participant

I removed the directory altogether (which was trusted) and this removed all users. I could then re-add the directory through trusting and then re-upload the users.

kevinr96130474Author

Participant

I should mention that deleting them one by one works, just not with CSV.

S

SuJoshi

Community Manager

Hello,

I would recommend contacting the support team by creating a case from the admin console and provide the CSV file and the name of the console under which you are trying to remove the users as they might need to check a few more details and settings to troubleshoot the issue.

kevinr96130474Author

Participant

That is also in progress. They are looking into it.

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