Renewal VIP license

Forum|Forum|1 year ago
May 27, 2024
3 replies
350 views

For the past 2 months we have been trying to renew our subscription without success. I contacted support and got the name of the new representative, had a teams meeting with her and then still no renewal of our license. We now have 7 more days of access to Creative Cloud apps but the license has expired in the meantime.

What should I do to resolve this licensing issue? My users will no longer have access in 7 days if this is not resolved. I have never experienced such a unclear process or worse renewal support. It is a nightmare.

This topic has been closed for replies.

I

iCharles

Legend

Hi @Marketing34590011nnmz ,

I have sent you a personal message with some necessary details. Please let us know if that helps!

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Community Expert

contact support, again or use an authorized reseller, http://adobedealreg.force.com/PartnerSearch?lang=en

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