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Participant
Jan 18, 2022 3:05 PM UTC
Answered

renewing account

I received a message I should renew my subscription but I already did that a few weeks ago. Please advice: is this SPAM? And how do I get in contact with someone from the support team instead of this way.

 

 

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Peru Bob
Peru BobCorrect answer
Community Expert
Jan 18, 2022 3:09 PM UTC

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
Jan 18, 2022 3:09 PM UTC

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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