Renewing an Adobe® Creative Cloud™ for teams after payment is past due

Hi there,

I have a Creative Cloud all apps for teams account already for 4 years.  I use a separated account with a prepaid card to pay my monthly subscription and unfortunately, I did the mistake to not top up my card for 2months. I had the issue before but I could just 'edit payment details' and the month or months in due would be automatically charged from my card. I didn't have to use any software since I have been mainly on set but now I would like to have access to the apps as soon as possible.

I am reaching the forum because I have tried all the FAQ instructions and I already contact the customer support as well and after speaking with someone who could finally give me an answer how to solve my issue, he informed me it won't be possible to keep the same account. Basically, he explained me the following:

'As mentioned the licenses are marked for cancellation already and cannot be renewed. You would have to purchase new licenses. If you wish to use the same email address then I would have to get this team account removed. Or, you can use a different email address to setup the team and then assign the licenses to the same email address like you have currently. That would mean that only the admin email would change and the applications would still work with the same email address'. He also mentioned me that my account is NOT CANCELLED but marked for cancellation.

In this way, I would like to know how I could re-activate my membership without losing the current account information (billing address, company name, invoices since 2015...) and neither my current email address as administrator since is my working email.

Is that possible or I only have 2 options above mentioned?

I would really appreciate some help.

Kind regards,

Patricia

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