Request for access to previous invoices (2022–2025) – subscription account ownership change

Question

Hello,We are reaching out on behalf of our company regarding an Adobe subscription.Due to an internal ownership change, the original account administrator is no longer with us and we don’t have access to the Adobe ID/email previously used. We are currently preparing our annual accounting for the 2022–2025 period and need copies of the invoices from these years. We can provide our company details (including VAT ID) and an existing invoice to help identify the account. Could an Adobe specialist please advise on the best way to retrieve the missing invoices or transfer the account ownership to our current administrator? Thank you.

Anshul_Nautiyal · Answer

Hi @gyula_9993,Thanks for reaching out.After checking, I’m unable to find any active subscription associated with the Adobe ID (email address) you used to post this query.To help us investigate further, could you please share the email ID of your previous admin and confirm which type of subscription you have (Teams or Enterprise)? Additionally, please let us know whether anyone else in your organization currently has access to the Admin Console. Kindly share these details with me via a personal message. You can refer to this document on how to send a personal message in the community:https://adobe.ly/4a0JgSoHope this helps. Awaiting your response to assit you further. Regards,^AN

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