Request to change account managet

Question

I am sofrustrated with the lack of responsiveness and efficiency from my account manager. A recent example highlights this issue: I requested to add another 100 transactions to the enterprise plan, but instead of providing the correct link, I was repeatedly sent the wrong one. This has caused unnecessary delays in my project progress.

I would like to know if it is possible to request a change in account manager to someone more efficient and responsive to my needs.

Bani Verma · Answer

Hi there,

We are sorry for the frustrating experience; I need to check with the team to see if there is a process for doing that.

Could you please share the case ID or email of your current account manager in a personal message with me? To know how to send a personal message, click here: https://adobe.ly/48ZAKSJ.

Thanks,
^BS

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