resiliation licence

Hi ​@TopaStef,

Thank you for reaching out, and we understand how frustrating it can be to look for an option that doesn't appear where you'd expect it, especially when you're trying to adjust licenses for your team.

To make sure you understand what you're asking: you manage a Creative Cloud for teams subscription for your employees, and you'd like to reduce the number of licenses, but you cannot find a cancel option in the plan management section.

To point you to the correct procedure, could you please confirm one thing:

Was your Creative Cloud for Teams subscription purchased directly from Adobe (on https://adobe.ly/3QemD7b) or through a reseller? The steps differ in each case:

• Purchased directly from Adobe: You can reduce the number of licenses from the Adobe Admin Console. Sign in to the Console, go to the Account tab, scroll down to Plans and licenses, select Manage, then Cancel Licenses, and follow the on-screen steps. So that you know, this capability is being rolled out gradually and may not be visible on every account yet. If you don't see it, you can go to the Support tab in the Admin Console and start a chat with our Customer Care team, who can help you with the change. Full details here: https://adobe.ly/3QpOm4U

• Purchased through a reseller: Contract changes, including license reductions, must go through your reseller directly. Adobe cannot make those adjustments for you in this case.

   

One useful clarification while you're checking this: removing a user from the Users tab in the Admin Console frees their license assignment so it can be reassigned to another team member, but it does not reduce the total number of licenses on your contract. Reducing the total is done only through one of the two procedures above.

Once you let us know how the subscription was purchased, we'll be sure to take it from there.

Thanks,
^BS