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Participant
Jan 14, 2024 12:12 PM UTC
Answered

Retrieve files from deleted account (enterprise account)

There are some lightroom stuff that were on my sister's account that i need to access but the account has been deactivated.

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SuJoshiCorrect answer
Community Manager
Jan 15, 2024 4:40 PM UTC

The organization manages the Enterprise license/account, and you need an active account with an active license/storage to access the cloud assets (Lightroom files).

If you manage the console, you must add the account and re-assign the enterprise license to access the Lightroom files.

 

1 reply

SuJoshiCommunity ManagerCorrect answer
Community Manager
Jan 15, 2024 4:40 PM UTC

The organization manages the Enterprise license/account, and you need an active account with an active license/storage to access the cloud assets (Lightroom files).

If you manage the console, you must add the account and re-assign the enterprise license to access the Lightroom files.

 

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