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Participant
January 14, 2024
Beantwortet

Retrieve files from deleted account (enterprise account)

  • January 14, 2024
  • 1 Antwort
  • 223 Ansichten

There are some lightroom stuff that were on my sister's account that i need to access but the account has been deactivated.

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Beste Antwort von SuJoshi

The organization manages the Enterprise license/account, and you need an active account with an active license/storage to access the cloud assets (Lightroom files).

If you manage the console, you must add the account and re-assign the enterprise license to access the Lightroom files.

 

1 Antwort

SuJoshiCommunity ManagerAntwort
Community Manager
January 15, 2024

The organization manages the Enterprise license/account, and you need an active account with an active license/storage to access the cloud assets (Lightroom files).

If you manage the console, you must add the account and re-assign the enterprise license to access the Lightroom files.