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Participant
August 22, 2014
Question

Return Code = 19 , Adobe Serialization

  • August 22, 2014
  • 1 reply
  • 1841 views

Hey all. I downloaded Creative Suite 6 for Windows last year from the University of Maryland Terpware service and need to serialize it. They offer these instructions:


  1. Download the 2 files, prov.xml and adobe_prtk
  2. Save files to an easy found location
  3. Open command prompt: Win – Click start menu, type cmd into search box, right click on cmd and click run as administrator
  4. Navigate to file location
  5. put in the following command:   adobe_prtk --tool=VolumeSerialize --stream --provfile=prov.xml
  6. Your CS6 package should now be active

However, when I input the command it offers this response:

          Copyright 2014 Adobe Systems Incorporated

          All rights reserved.

Return Code = 19

And the Serialization is incomplete. I've tried placing the two files into a folder and moving it to System32, but no luck? How can I rectify this? Thanks.

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    1 reply

    Ashubijalwan1
    Adobe Employee
    Adobe Employee
    August 22, 2014

    Not sure if you have generated the prov.xml file for CS 6 using unique product identification (LEID). Please try generating the prov file using below command.

    adobe_prtk --tool=Serialize --leid=LEID --serial=serialNum --adobeid=AdobeID

    You may visit the link below for more information on this.

    http://wwwimages.adobe.com/content/dam/Adobe/en/devnet/creativesuite/pdfs/AdobeProvisioningToolkitEnterpriseEditionTechN…

    Let us know in case you would need any further assistance on this.

    Thanks,

    Ashish

    Participant
    August 22, 2014

    Thanks for the response.

    I'm not sure where they obtained the files, but when I tried the command you offered it gave response code = 14

    Ashubijalwan1
    Adobe Employee
    Adobe Employee
    August 22, 2014

    Which CS 6 apps you want to serialize?

    If it is installed via a suite installer, please download PRTK from below location and try the command with this.

    http://download.macromedia.com/pub/developer/creativesuite/APTEE/Win/Adobe_Provisioning_Toolkit_6_2_ALL.exe

    Let me know how it goes.

    Thanks,

    Ashish