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Participant
May 23, 2023 5:28 PM UTC
Answered

Robbed blind by school for Creative Cloud for Enterprise subscription

Without my knowledge, my school has continued my subscription to adobe creative cloud. After 3 months I noticed this on my bank account and when I wanted to cancel this (already given up on the amount of money I lost, because I know what kind of company adobe is.) I found out that an additional €145 is required to stop the membership! This is insane for a subscription that I never requested or even used.

 

Except for phone numbers, nothing useful can be found online to get any more information on this.

 

I would love to get in contact with someone from adobe in order to settle this, as this is an unjust cost, which comes at a most unwelcome time!

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kglad
kgladCorrect answer
Community Expert
May 23, 2023 8:19 PM UTC

if your school manages your plan, you need to contact your plan administrator, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

 

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3 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 23, 2023 8:19 PM UTC

if your school manages your plan, you need to contact your plan administrator, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

 

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Nancy OShea
Community Expert
Community Expert
May 23, 2023 7:53 PM UTC
quote

Without my knowledge, my school has continued my subscription to adobe creative cloud.

By @Charline26702182yk2l

============

Contact your school admin. 

If they continued the subscription as part of your tuition agreement, you must contact them, not Adobe.

 

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Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Community Expert
May 23, 2023 5:59 PM UTC

Please go to Adobe Customer Service and explain the situation.  They should be able to help you. (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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