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kymeopisto
kymeopisto
Participant
October 17, 2016
Answered

RUM fails to download some updates from AUSST - fatal error '125'

  • October 17, 2016
  • 2 replies
  • 2482 views

Hello,

For some odd reason Remote Update Manager fails to download (and thus install) some upgrades. Others get downloaded just fine from AUUST

AUSST runs on 2008r2 IIS 7.5 (have experimentally added also mime type for files without extensions [IIS 8.5 fix])

AUSST upgraded to 4.0, whole dataset regenerated with --fresh and updates checked with --incremental

RUM client version upgraded to 1.9.6.17

Running out of options here, can anyone help?

10/17/16 12:26:39:893 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5128 | *** Successfully downloaded (PhotoshopCameraRaw8-8.0/9.7.112) ...

10/17/16 12:26:39:924 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5128 | *** Downloading (ACR/9.7.0.112/win32) ...

10/17/16 12:26:40:002 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 5128 | Inside hdpimDownloadProduct with request <DriverInfo><ProductInfo><SapCode>ACR</SapCode><CodexVersion>9.7</CodexVersion><Platform>win32</Platform><BuildVersion>9.7.0.112</BuildVersion><EsdDirectory>C:\Users\admin\AppData\Local\Adobe\RemoteUpdateManager_Downloads\ACR_9.7.0.112_win32</EsdDirectory></ProductInfo><RequestInfo><InstallLanguage>en_GB</InstallLanguage><x-api-key>RUM_1_9_5</x-api-key></RequestInfo></DriverInfo>

10/17/16 12:26:40:081 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 5128 | Exiting hdpimDownloadProduct with status '0'

10/17/16 12:26:41:284 | [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 5176 | Fatal Error '125' occurred while download

10/17/16 12:26:41:708 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5128 | Failed to download HD media (ACR, 9.7), library returned error (125)...

10/17/16 12:26:41:708 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 5128 | Inside hdpimControlProgress for request type '68040216'

10/17/16 12:26:41:708 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 5128 | Exiting hdpimControlProgress with status '0'

10/17/16 12:26:42:145 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5128 | Library returned error (129), failed to cancel the running operation ...

10/17/16 12:26:42:145 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 5128 | *** Failed to download (ACR/9.7.0.112/win32) ...

This topic has been closed for replies.
Correct answer UWSP

Check this: Re: Installing AUSST 4.0 on Windows Server 2012 R2

"Something that I discovered here is that you need to add a wildcard MIME type on the ACC/services/fcc folder (more specifically the validation folder) because the validation files don't have an extension so it was throwing back a 404.

Hopefully this fixes it for you!"

2 replies

AnkitTech101
Adobe Employee
AnkitTech101
Adobe Employee
October 20, 2016

Hi There,

After migrating over to the latest AUSST and RUM versions did you generate a fresh overrides file and deploy them to the client machines?

Upon migrating over to the new versions it is required to generate the new client configuration file and then deploy it on the client machines by embedding it into a CC Packager package.

U
UWSP
Inspiring
October 21, 2016

TECHNICALLY you'd be fine, because the contents of those overrides files will point to the location to get updates from. However, there are additional fields added to the file which, based on my observations of both the text in the file, and the new files that have been added to the server, may become important in future adobe releases. It appears that they added all of the demo installers and stuff of that nature on to the update server, which may be beneficial to your environment if people use demos before they request licenses from IT.

I'd personally recommend, unless it'd be a big headache to distribute, to update the overrides files. It should (in theory) reduce headaches in the future, or at least help mitigate them.

EDIT: I didn't even realize I was reply to an Adobe employee.

kymeopisto
kymeopistoAuthor
Participant
October 18, 2016

RUM can't download these same files even from Adobe directly [Adobeupdater.overrides all removed]. Tho sporadically some single package may come through.

Seems even CCP has problems downloading some of the fresh full packages from Adobe. Not all. Fex LR came out good, PS did not.

Argh!

U
UWSPCorrect answer
Inspiring
October 20, 2016

Check this: Re: Installing AUSST 4.0 on Windows Server 2012 R2

"Something that I discovered here is that you need to add a wildcard MIME type on the ACC/services/fcc folder (more specifically the validation folder) because the validation files don't have an extension so it was throwing back a 404.

Hopefully this fixes it for you!"

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