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Test702
Test702
Participant
March 3, 2017
Answered

RUM Requirements?

  • March 3, 2017
  • 1 reply
  • 2263 views

We just built out a new AUSST server & used a test box Windows 7 to see if RUM would connect & download from the local server & it worked. I then dropped the RUM application on another test box that ONLY had Acrobat DC on it & tried running it from the command line & I'm getting error 1 with no logs being created. So my questions are the following? 

1. Can RUM just be dropped on any box with Adobe products on it & work? 

2. Do I need to create the folder structure for the Override file?  I did this on my second test box by the way and it's still not working (C:\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides)

3. I keep reading about Creative Cloud Packager we did use this initially & stripped out all the updater's, etc. when deploying out Acrobat & other CC apps.  Do I need this installed on the machines too?

Thank you  

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    Correct answer Test702

    Fixed it! 

    Found the logs and noticed it was looking for some sort of DLL file.  I then copied this directory to my second test machine with all its contents and it worked!

    LOG: Failed to initialize HDPIM wrapper, failed to load HDPIM library (C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDPIM.dll)...

    03/02/17 14:49:08:945 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 14848 | Failed to initialize the HDPIM module.

    C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore

    1. Can RUM just be dropped on any box with Adobe products on it & work? NO apparently some Creative Cloud Components are needed to work with RUM

    2. Do I need to create the folder structure for the Override file?  I did this on my second test box by the way and it's still not working (C:\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides)

    Yes, this seems to work if you just create the folder structure RUM will look in this folder for overrides

    3. I keep reading about Creative Cloud Packager we did use this initially & stripped out all the updater's, etc. when deploying out Acrobat & other CC apps.  Do I need this installed on the machines too?

    Yes, some components are needed see log I posted

    1 reply

    Test702
    Test702AuthorCorrect answer
    Participant
    March 3, 2017

    Fixed it! 

    Found the logs and noticed it was looking for some sort of DLL file.  I then copied this directory to my second test machine with all its contents and it worked!

    LOG: Failed to initialize HDPIM wrapper, failed to load HDPIM library (C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDPIM.dll)...

    03/02/17 14:49:08:945 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 14848 | Failed to initialize the HDPIM module.

    C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore

    1. Can RUM just be dropped on any box with Adobe products on it & work? NO apparently some Creative Cloud Components are needed to work with RUM

    2. Do I need to create the folder structure for the Override file?  I did this on my second test box by the way and it's still not working (C:\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides)

    Yes, this seems to work if you just create the folder structure RUM will look in this folder for overrides

    3. I keep reading about Creative Cloud Packager we did use this initially & stripped out all the updater's, etc. when deploying out Acrobat & other CC apps.  Do I need this installed on the machines too?

    Yes, some components are needed see log I posted

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