Skip to main content
Margo Tenenbaum
Participant
October 15, 2020
Answered

Same e-mail address different user

  • October 15, 2020
  • 2 replies
  • 433 views

Hi, the company just purchased and installed Adobe but I realised a former temp opened an Adobe account years ago (therefore she is the Adobe ID, primary owner)  with my current e-mail adress. I am trying to change her name to mine. I've managed to amend details but ended up creating a personal account for myself.

How can I change just the name (e-mail address is the same) of the Primary Owner, please? Thanks. 

This topic is closed to new replies. Start a new post to keep the conversation going.
Correct answer SuJoshi

You can check this article to change the name under Adobe ID: https://helpx.adobe.com/manage-account/using/edit-adobe-account-personal-profile.html

 

2 replies

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
October 16, 2020

You can check this article to change the name under Adobe ID: https://helpx.adobe.com/manage-account/using/edit-adobe-account-personal-profile.html

 

    Margo TenenbaumAuthor
    Participant
    October 16, 2020

    Thanks, it took a day until it changed the name - eventually!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices