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Margo Tenenbaum
Participant
Oct 15, 2020 8:46 AM UTC
Answered

Same e-mail address different user

Hi, the company just purchased and installed Adobe but I realised a former temp opened an Adobe account years ago (therefore she is the Adobe ID, primary owner)  with my current e-mail adress. I am trying to change her name to mine. I've managed to amend details but ended up creating a personal account for myself.

How can I change just the name (e-mail address is the same) of the Primary Owner, please? Thanks. 

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SuJoshiCorrect answer
Community Manager
Oct 16, 2020 1:09 PM UTC

You can check this article to change the name under Adobe ID: https://helpx.adobe.com/manage-account/using/edit-adobe-account-personal-profile.html

 

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2 replies

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Oct 16, 2020 1:09 PM UTC

You can check this article to change the name under Adobe ID: https://helpx.adobe.com/manage-account/using/edit-adobe-account-personal-profile.html

 

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    Margo TenenbaumAuthor
    Participant
    Oct 16, 2020 1:26 PM UTC

    Thanks, it took a day until it changed the name - eventually!

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