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Margo Tenenbaum
Participant
October 15, 2020
Answered

Same e-mail address different user

  • October 15, 2020
  • 2 replies
  • 430 views

Hi, the company just purchased and installed Adobe but I realised a former temp opened an Adobe account years ago (therefore she is the Adobe ID, primary owner)  with my current e-mail adress. I am trying to change her name to mine. I've managed to amend details but ended up creating a personal account for myself.

How can I change just the name (e-mail address is the same) of the Primary Owner, please? Thanks. 

This topic has been closed for replies.
Correct answer SuJoshi

You can check this article to change the name under Adobe ID: https://helpx.adobe.com/manage-account/using/edit-adobe-account-personal-profile.html

 

2 replies

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
October 16, 2020

You can check this article to change the name under Adobe ID: https://helpx.adobe.com/manage-account/using/edit-adobe-account-personal-profile.html

 

    M
    Margo TenenbaumAuthor
    Participant
    October 16, 2020

    Thanks, it took a day until it changed the name - eventually!

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