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Liv5F8E
Participant
February 1, 2023
Answered

Same ID two profiles, apps not available across profiles

  • February 1, 2023
  • 2 replies
  • 309 views

Hi,
I have an Issue with my Adobe account. 
With the same ID I have two profiles. One is the personal account where I have Acrobat Pro. The other is my business account with FrameMaker. How can I merge these togather? I need to use Acrobat together with FM. This is not currently possible.  
Thank you for answer.

This topic has been closed for replies.
Correct answer SuJoshi

@Liv5F8E The Acrobat license is under your personal profile and the Framemaker is provided by your organization which cannot be merged as the contract type is not the same. You can either ask your organization to pay for your Acrobat license and assign under the same profile where you have FM license or you have to purchase both the licenses under your personal profile.

2 replies

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
February 3, 2023

@Liv5F8E The Acrobat license is under your personal profile and the Framemaker is provided by your organization which cannot be merged as the contract type is not the same. You can either ask your organization to pay for your Acrobat license and assign under the same profile where you have FM license or you have to purchase both the licenses under your personal profile.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 1, 2023

    you cannot unless you cancel one subscription and restart it on the other account.

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