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andrews74584958
Participant
February 21, 2025
Answered

Scattered Adobe Contracts

  • February 21, 2025
  • 1 reply
  • 479 views

A day ago, I messaged Adobe saying I'd like to cancel my Adobe Acrobat teams account; I just didn't need it anymore. They contacted me over chat and let me know they cancelled it, great!

I just got this email today with the subject line: Action Required - Avoid Scattered Adobe Contracts!

It goes on to say there are users under my account that are adding other users and that is costing me with no discount.

Is this legitimate? It's from  xxxxxxxx@adobe.com

[Edited by moderator: Email address has been removed as this a public forum.]

 

 
    Correct answer Anshul_Nautiyal

    Hi @andrews74584958,

    Thank you for reaching out. Upon checking, you previously had an active Teams subscription, and you have proceeded with canceling that plan.

    Additionally, I have reviewed the email you received and can confirm that it is from a legitimate Adobe representative. I have also sent you a personal message regarding this matter—please take a moment to review it.

    Let me know if you need any further assistance.

    Regards,
    ^AN

    1 reply

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    February 21, 2025

    Hi @andrews74584958,

    Thank you for reaching out. Upon checking, you previously had an active Teams subscription, and you have proceeded with canceling that plan.

    Additionally, I have reviewed the email you received and can confirm that it is from a legitimate Adobe representative. I have also sent you a personal message regarding this matter—please take a moment to review it.

    Let me know if you need any further assistance.

    Regards,
    ^AN

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